Wed Nov 14 '18 Announcement
about 6 years ago
– Wed, Nov 14, 2018 at 04:52:36 AM
Greetings,
In this update, we want to inform you of the current shipping status of all Frontwing’s projects.
For about a month, we have been shipping rewards to our backers as soon as preparations for doing so were complete.
We have also held multiple meetings with the person in charge of shipping from our external warehouse, and right now and by our current calculations, we estimate that shipping will finalize at the end of this year.
We completely understand that everything we say from this point will undoubtedly look like an excuse, but the vast number of goods to be shipped throughout all our campaigns and all their different shipping patterns make their classification and checks a lengthy process, and as November started and the holiday season got nearer, we understood that shipping all rewards would take more time than what we initially expected.
We deeply apologize to all backers who have not yet received their rewards: you will definitely receive a notification with the tracking code of your package, so we must ask you for a little bit more of patience.
The status of each project is as follows:
- Corona Blossom Vol.1-3: since our last update, we have sent 28+46 packages. Shipping is expected to continue until December.
- Grisaia Phantom Trigger Vol.1&2: since our last update, we have sent 42 packages. Due to the discovery of a misprint in the physical English manga, we have requested an urgent fix and reprint. We will resume shipping after the re-manufacturing of the manga. Shipping is planned to finalize by the end of November, start of December at the latest.
- Grisaia Phantom Trigger Vol.3-5: after shipping is resumed for Vol.1&2, preparations for shipping of the subsequent volumes will take place. This is expected to happen from the end of November onwards.
- Grisaia Complete Box: a problem regarding the English translation of the drama CDs included in the box was spotted during shipping preparations: we have taken care of it as of now and we plan on finishing the arrangements by the end of November. As the Grisaia Complete Box is a very expensive deluxe product and all the content inside it must be thoroughly checked in order to preserve its quality, right now it has the highest shipping priority. This shipping schedule is also the same for customers who have purchased the box through JAST USA.
- Momoiro Closet: shipping is expected to finish by the middle of December.
- Wonderful Everyday: shipping will take place from December onwards, with the aim of finishing shipping all rewards within this year.
- ISLAND: shipping will start on December. We’re currently finalizing details about further shipping schedule for this one, and we will let you know more information as soon as it’s available.
This is not the first time we fail to meet the promises we make ourselves in regards to shipping, and we're tremendously sorry for doing it once more.
We completely understand and expect that there are many backers who just cannot accept these failures anymore and that have long lost their patience, but since there's a vast number of goods that are ready to be shipped, we must, again, beg for your forgiveness and for more patience until they are delivered.
For all backers who contacted us with individual inquiries, we will reply to them as soon as possible. In case your address as changed, please do let us know with a message.
We know that we apologized many times, only to apologize further, but we're truly ashamed of not being able to deliver our rewards in a timely manner. We will strive to work hard so that the rewards of all our backers arrive to their destination as soon as we can manage.
